General inquiries

For questions about features, account management, billing, partnerships, or general feedback, please contact us at [email protected]. Our team reviews messages during standard business hours and aims to respond promptly.

• Provide a concise subject line describing your question or request.
• Include context: organization name, the account email on file, and any relevant URLs or screenshots.

Developer submissions

Developers seeking API access, platform integrations, or app submissions should email [email protected] with the subject line “Developer Submission.” To expedite review, include:

• Developer or organization name and primary contact details
• Overview of the submission: intended use, API endpoints, and target platforms
• Documentation, sample code, or links to a sandbox environment
• Timeline estimates and any regulatory or compliance considerations

Response times

Ujaye maintains clear expectations for timely engagement. Typical targets are:

• General inquiries: acknowledgement within 24 hours; substantive replies within 2–3 business days, depending on complexity.
• Developer submissions: acknowledgement within 24–48 hours; initial technical feedback within 3–5 business days.
• Security or privacy incidents: priority routing with ongoing updates; initial acknowledgement within 4 hours.

Notes: in cases requiring cross-team collaboration or high-severity issues, timelines may adjust. You will receive proactive status updates from your designated contact.